Orange to unify BSS in three African units with ZTE system

Alan Burkitt-Gray
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ZTE supplies unified platform to Orange for Cameroon, Central African Republic and DRC

Orange’s mobile operations in three African countries are to unify their IT platforms in a drive to improve service and cut costs.

The company has gone to ZTE’s software division ZTEsoft for a unified platform that will improve billing accuracy and will allow it to offer new services.

The unified platform will cover Cameroon, Central African Republic and the Democratic Republic of the Congo (DRC).

Steven Cao, VP of ZTEsoft’s ZSmart BSS strategy and planning, said: “This project is of vital importance for us as it will prove our capabilities in leading the way for service providers to change from traditional IT transformation to a telco-platform approached digital transformation. It also demonstrates the confidence and trust that tier-one providers such as Orange have in ZTEsoft.”

The vendor said its ZSmart digital BSS solution includes convergent billing, order management, customer care, service delivery and inventory management, partner management and product catalogue management.

It will enable Orange subsidiaries to deliver an enhanced customer experience across different touchpoints and unified customer care, said ZTE. It will also help to reduce operational costs, and enable partner services to be managed more easily with TM Forum standard conformed APIs.