WhatsApp messaging service hit by global outage
OTT messaging provider WhatsApp has apologies for outage that impacted users in Asia, America, and the US
Global messaging service WhatsApp has been hit by a major outage affecting users across the globe.
The Facebook-owned over-the-top messaging provider has apologised to its one billion-plus user base after its services went down for more than two hours last night.
The problems began from around 9pm (GMT) on 3 May with users in Asia, Europe and America unable to connect to the service.
WhatsApp confirmed the outage in a statement, but refused to share details behind its causes. A spokesperson said: “Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours. We have now fixed the issue and apologize for the inconvenience.”
Website DownDetector, which aggregates services across providers and services based on customer reporting, said 46% of reports were based on connection issues. 35% of recent reports were linked to issues receiving messages.
At the pak of the issues, DownDetector received more than 29,000 reports of people experiencing problems with WhatsApp in the UK alone.